Frameworks for ICT Policy: Government, Social and Legal Issues
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Understanding the complexity of information and technology management within local government is the first step in applying the necessary measures to ensure that the baseline ICT standards are being met. The ICT Strategic Framework has also been designed as a tool for local government Chief Executive Officers, executive teams and elected members to understand the complexity of managing information and technology within local government.
These elements should all be considered in managing information, systems, networks and infrastructure to ensure that ICT systems are secure, protected from risk, adequately tested and controlled, and developed and maintained in line with corporate objectives. The first seven elements and their relationships comprise an Information Technology Framework. The eighth element consists of important subsets and has been developed as a separate but related Information Management Framework. Both frameworks are underpinned by Supporting Documentation see section 4.
This includes the policies, plans, strategies and registers required as baseline to enable effective implementation of the framework. The frameworks should be used in conjunction with the ICT Maturity Model to assess the capability of the local government in relation to its size and functions, and to develop appropriate action plans in response. The Information Technology Framework provides a high level framework for the effective management of IT within local government.
The framework identifies the elements of IT that should be considered as a minimum baseline, in managing systems, networks, devices and data, to ensure that they are secure, protected from risk, adequately tested and controlled, and developed and maintained in line with corporate objectives. The framework has been designed with four pillars reflecting the four main IT disciplines, with Governance overarching all aspects of IT at the top of the framework, and robust project management underpinning the framework.
The positioning of Emerging Technologies and Trends over the four pillars of IT recognises the role that disruptive technologies has on the delivery of IT services. The key elements are each made up of a number of lower level elements. Together, these elements describe the discipline of managing each of the key elements identified within the framework. It is important to note that all elements of the framework are interrelated and consideration should be given to how the elements interrelate when using and implementing the framework.
A definition of the terms used to describe the key elements of the IT Framework is provided in the following schedule. Governance describes the guiding strategies, principles and practices that guide the correct and effective delivery of ICT, and provides a framework for ICT decision making. Emerging Trends and Technologies provide challenges and opportunities for local government in managing ICT systems and resources, and the delivery of future ICT services.
Business Systems and Applications refers to all the software systems and applications used by a local government. Requirements Definition is the process of identifying and documenting what the business needs are when acquiring or developing new software systems or modifications to existing systems. The requirements should be documented, actionable, measurable and testable, and related to identified business needs and defined to a level of detail sufficient for system design.
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Infrastructure and Technology refers to the hardware and network infrastructure used to deliver local government ICT services. IT business continuity describes the activities undertaken to enable a local government to perform its key functions and deliver its ICT services. Security means protecting information and systems from unauthorised access, use, modification, disclosure or destruction.
Project management is the discipline of planning, organising, controlling, and managing resources to achieve specific goals. The ICT Strategic Framework identifies the key elements for the effective management of information and technology, to ensure that corporate information and ICT systems are secure, protected, tested, controlled, developed and maintained in line with corporate objectives and respond to emerging trends.
It is important that initial planning occurs to ensure that your local government is able to fully implement the framework and gain a clear understanding of current capacity. This will assist you to develop action plans that are appropriate to your local government in terms of your present position on the ICT Maturity Model, and where your local government aspires to be. The framework provides templates, example policies, strategies, plans and other key documents that your local government may adopt or adapt to suit your requirements.
The Information Technology Framework Supporting Documentation supports the Information Technology Framework by identifying the types of documents strategies, policies, schedules and plans that should be in place to effectively manage information, communications and technology.
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The supporting documentation schedule identifies the baseline IT standard for local government, which is the proposed minimum standard for managing local government information technology. Asterisks represents suggested minimum requirements to meet the standards below. Those without an asterisk are the advanced ideal standard.
The actual level of uptake needs to be determined by each local government based on its size and specific business requirements. Information management is the term used to describe all activities concerned with the use of information in all its forms. More formally, information management is defined as the means by which an organisation plans, identifies, creates, receives, collects, organises, governs, secures, uses, controls, disseminates, exchanges, maintains, preserves and disposes of its information; as well as any means through which the organisation ensures that the value of that information is identified and exploited to its fullest extent.
The Information Management Framework provides a high level framework for the effective management of information within a local government. The framework identifies the aspects of information management that should be considered to ensure that information is captured, stored, accessed maintained and disposed of securely and effectively. The Framework represents the discipline of Information Management as comprising seven key elements:. The framework has been designed with Knowledge Management as the highest level and Data Management as the lowest level activity with Record Keeping in the middle representing that it is central to all information management activities.
Governance and Security apply to all aspects of the framework. It is important to consider how the elements interrelate when using and implementing the framework.
A definition of the terms used to describe the key elements of the Information Management Framework is provided in the following schedule. The definitions of the Information Management Framework have been taken from and in some cases adapted from the Queensland Government Information Management Policy Framework Definitions, Information governance is the system by which the current and future use of information and its management is directed and controlled.
Information management strategy defines the future strategic direction for the utilisation and management of information as a valued core strategic asset. Information management planning is concerned with ensuring that information and its management aligns with strategy and conforms to legislative and policy requirements. Knowledge management is concerned with improving organisational outcomes and learning, through maximising the use of knowledge and capturing and applying learnings. Information asset management is concerned with valuing and managing information assets with the same rigour as that applied to other strategic assets.
Information asset access and use management is concerned with how information is to be accessed, exchanged and used, by whom and on what terms. Freedom of Information relates to providing access to documents and information under the Freedom of Information Act Under the FOI Act, local governments are required to assist the public to obtain access to documents at the lowest reasonable cost and to ensure that personal information held is accurate, complete, up to date and not misleading.
Recordkeeping is the process of making and maintaining complete, accurate and reliable evidence of business transactions in the form of recorded information. In the context of this framework, collection management is concerned with managing a collection of information throughout its lifecycle. Examples of collections include:. Data Management is concerned with valuing and managing data as a strategic asset of local government with the same rigour as that applied to other strategic assets.
Data type is the classification identifying the type of data e. Data formats define the standard way that information is encoded in a computer file, such as.
The Information Management supporting documentation supports the Information Management Framework by identifying the types of documents strategies, policies, schedules and plans that should in place as a baseline, to effectively manage information. Close menu. Main navigation.
The information society and ICT policy
Skip to main content. ICT Strategic Framework Information is a strategic resource that underpins the key functions and decision making processes of a local government. Background Information is a strategic resource that underpins the key functions and decision making processes of a local government.
What is ICT? Purpose of the ICT Strategic Framework The ICT Strategic Framework has been developed as a tool to: assist Chief Executive Officers, executive team and elected members to better understand the complexity of managing information and technology within local government. Who is involved? About the Framework The ICT Strategic Framework is made up of eight elements: governance emerging trends and technologies business systems and applications infrastructure and technology IT business continuity security project management information management These elements should all be considered in managing information, systems, networks and infrastructure to ensure that ICT systems are secure, protected from risk, adequately tested and controlled, and developed and maintained in line with corporate objectives.
Information technology framework The Information Technology Framework provides a high level framework for the effective management of IT within local government. What is the structure of the IT Framework? The key elements of the IT Framework are: Governance — the guiding strategies, principles and practices that guide the correct and effective delivery of ICT, and provides a framework for ICT decision making. Emerging Trends and Technologies — the emerging trends and technologies providing challenges and opportunities for local government in managing ICT systems and resources, and delivery of future ICT services.
Business Systems and Applications — the software systems and applications used by a local government. Infrastructure and Technology — the hardware and network infrastructure used to deliver local government ICT services. IT Business Continuity — the activities undertaken to enable a local government to perform its key functions and deliver its ICT services.
Security — protecting information and systems from unauthorised access, use, modification, disclosure or destruction. Project Management — the discipline of planning, organising, controlling, and managing resources to achieve specific goals. Governance Governance describes the guiding strategies, principles and practices that guide the correct and effective delivery of ICT, and provides a framework for ICT decision making.
Policy, Processes and Procedures Policy, Process and Procedures means having documented and approved ICT policies, processes and procedures in place that staff are aware of, have access to and are actively using. Performance Management Performance Management is the activities which ensure that goals are consistently being met in an effective and efficient manner. This includes audit logging of systems, identification of anomalies and incident handling provisions.
Alternate ICT sourcing models include managed solutions delivered by a service provider, systems hosting by another local government and cloud computing. Emerging Trends Definitions Element Definition Social Media Social Media is an online media platform that allows users to generate and share content over the internet using technologies that promote engagement, sharing and collaboration. Smart Phones and Devices Smart Phones and Devices are electronic computing devices that are cordless, mobile and connected to the internet and include smart phones and tablet devices.
Cloud Computing Cloud Computing is an IT delivery model that allows software, servers and storage to be provided over a network or the internet on a pay-as-you-use basis. Online Services Online Services is the delivery of local government services over the internet, such as online lodgement of customer service requests, building and development applications, payment of rates, licences and infringements. Online Applications Mobile Applications refers to the development and use of mobile applications to allow local government information and services to be accessed using a smart phone or smart device.
Business systems and applications Business Systems and Applications refers to all the software systems and applications used by a local government. Business systems and applications definitions Element Definition Software aquisition Software Acquisition is the process of purchasing software, including software evaluation and defining user requirements.
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Software Design and Development Software Design and Development is the process of designing and developing software and applications. Software Maintenance and Managament Software Maintenance and Management is the process of maintaining, upgrading, supporting and managing software systems and applications. Business Process Analysis Business Process Analysis refers to the process of analysing and documenting the business processes of a local government.
Integration Integration of software systems and applications to enable sharing of data between systems. Requirements Definition Requirements Definition is the process of identifying and documenting what the business needs are when acquiring or developing new software systems or modifications to existing systems. Software Scoping Software Scoping is the process of defining the purpose, functions and features of a software system. Testing Testing is the process of adequately testing software systems or upgrades prior to implementation, including test implementation and user acceptance testing.
Implementation Implementation describes the processes involved in getting new software operating properly in its environment, including installation, configuration, running, testing, training and managing change. Cyberlaws in Asia-Pacific are beginning to take shape in response to incidents that have affected the region.
Numerous international and regional endeavours have been made which have laid the foundation for further evaluation of regulatory mechanisms for cybercrime. Cyberlaw is a new phenomenon having emerged long after the invention of internet. Initially, the internet grew in a completely unplanned and unregulated manner. As such, it was open to all sorts of new criminal activity.