Crowdsourcing Customer Service: How May We Help We? (FT Press Delivers Elements)

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E-mail: john [dot] prpic [at] ltu [dot] se. James Melton is an Associate Professor in the Department of Business Information Systems at Central Michigan University, where he teaches courses on social media, business communication, and intercultural communication. His research focuses on social media, particularly the disclosure- and privacy-related practices and perceptions of users in different cultural contexts. E-mail: james [dot] melton [at] cmich [dot] edu. His research focuses on interaction and social media use in higher education.

MOOCs and crowdsourcing: Massive courses and massive resources | Prpić | First Monday

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